Eligibility for Returns:
- We offer returns for eligible products purchased from our e-shop.
- The product must be in its original condition, unused, and undamaged.
- The product must be returned within 30 days from the date of purchase.
- Proof of purchase is required, such as an order confirmation or receipt.
Return Procedure:
- To initiate a return, contact our customer support team or use the designated return link on our website.
- Provide the necessary information, such as order details, reason for return and supporting documents or photos if needed.
- Once the return is approved, you will receive further instructions on how to return the product, including the return address and any packaging requirements.
Return Shipping:
- Customers are responsible for shipping the product back to us.
- We recommend using a shipping method that allows tracking and receive proof of shipment.
- Shipping costs are borne by the customer, unless the mistake was made by us.
Inspection and Refund:
- Upon receipt of the product, it will be inspected to determine if it meets the conditions for a refund.
- If the product is deemed suitable, a refund will be processed in the original means of payment or, alternatively, via another agreed method.
Refund Time:
- We expect to process refunds as soon as possible.
- However, there may be a delay based on the payment method and the customer’s bank.
Non-Returned Products:
- Some products may be exempted due to health, copyright or other regulations. These will be noted on the website.
Exchanges:
- We may offer exchanges based on product availability and customer preferences.
Customer Support:
- Our team is available for any questions or concerns about returns.